Tuesday, July 22, 2014

[Singapore] ITSM CoP: A journey of introducing ITIL – practical considerations

Hear an IT Manager’s journey of introducing ITIL in the Singapore office of a Japanese MNC * Synopsis: ITIL (Information Technology Infrastructure Library) *is an attractive concept. Its best practice heritage promises much but implementing it is often not a straightforward affair. In the case of a smaller IT environment, implementing ITIL can be quite Read the full article...



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