Wednesday, April 13, 2016

Freshdesk acquires social media-based customer service startup Airwoot

Airwoot automates the process of identifying conversations on social media that require immediate attention, such as queries, grievances and incidents Freshdesk, a SaaS-based customer support company with operations in multiple countries, has acquired Airwoot, a startup that uses Machine Learning technology to help brands deliver customer service on social media. At Freshdesk, the Airwoot team...
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