Soften bad news to clients by making sure they know you care — and that you’re taking care of the problem Question:What is your favorite tip for softening bad news to a customer or client? Offer a positive initiative “Stuff happens, as they say. It’s how you deal with it that speaks volumes. So if...
The post 9 ways to impress customers even when delivering bad news appeared first on e27.
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The post 9 ways to impress customers even when delivering bad news appeared first on e27.
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